Booking.com Reviews

WP Social Ninja enables you to showcase reviews directly from your Booking.com property, adding credibility to your business and enhancing trust among potential guests. With this feature, you can create customized templates to make your reviews look more appealing and aligned with your website's style.

In this guide, we'll walk you through connecting your hotel and displaying its Booking.com reviews on your website.

TIP

You'll need WP Social Ninja Pro with an active license to access and display Booking.com reviews on your site.

Enable Booking.com Platform

Navigate to your WP Social Ninja dashboard and select Platform from the navigation bar. Locate the Booking Platform and click on the Settings icon to configure it.

Connect Your Hotel

You connect a property with its Booking.com hotel ID. You no longer need a cookie value or a code snippet. WP Social Ninja fetches Booking.com reviews through its own review service.

The Booking.com Configuration pop-up has two fields: Enter your Booking.com hotel ID and Hotel name.

How to Find Your Hotel ID

1. Open your hotel's page on Booking.com in a computer browser.
2. Open the page source: press Ctrl+U (Windows) or Option+Command+U (Mac). In Firefox on a Mac, press Command+U. In Safari, first turn on Settings → Advanced → "Show features for web developers".
3. Press Ctrl+F (Windows) or Command+F (Mac), and search for b_hotel_id.
4. You'll see a line like b_hotel_id: '62665', b_hotel_name: 'Your Hotel'. Check that the name is your hotel.
5. Copy the line, or only the number, and paste it into the hotel ID field.

If you paste the whole line, WP Social Ninja fills in the Hotel name field for you. Otherwise, type the name you want your widgets to show. Then click Save.

NOTE

If you see "No reviews found for Booking.com hotel ID …", double-check the number. It must be the b_hotel_id value from your own hotel's page.

Is This Hotel Already on Your Site?

If you connected Booking.com properties in an earlier version of WP Social Ninja (using a page link), those properties can no longer get new reviews. You'll see a notice naming them on the Booking.com screen. Add each one again with its hotel ID, as described above.

When you save a hotel, WP Social Ninja asks Is this hotel already on your site? and lists your older properties, marking the one that looks like a match:

• Choose the matching property so your existing templates keep working. Its saved reviews are imported again and the old copies removed, because the old and new sets can't be matched up and every review would otherwise show twice. The list tells you how many saved reviews would be replaced.
• Choose No, this is a new property if it's a different hotel. Nothing you already saved is changed.

Click Continue to finish.

One Hotel Per Site

Each website can connect one Booking.com hotel. Once a hotel is connected, the Booking.com screen shows a notice naming it in place of the Add More Business button.

To show reviews for a different hotel, delete the connected hotel from the Booking.com screen first, then connect the new one with its hotel ID.

How Syncing Works

• Reviews in every language. Booking.com reviews are imported in all the languages your guests wrote them in, not just English.
• The latest 20 reviews per sync. Each sync adds the 20 most recent reviews. Reviews already saved on your site are kept, so your collection grows over time.
• A sync interval of at least 1 Week. Under Settings → Reviews Settings, the shortest option offered for Booking.com is 1 Week. If your connection was on a shorter schedule, it moves to 1 week automatically.

Create a Template

To customize your Booking.com Reviews Template, click on the Create a Template button and start personalizing your template. Keep in mind, if you don't create a template, your reviews won't be displayed, as the template won't be created automatically.

That's how you can easily show your Booking.com reviews on your site using WP Social Ninja.